Customer's sales service

1) Answer customer’s questions in 1 hour.
2) According to client’s requirements, supplying reasonable machine sketch map,quotation and operation video for client reference first.

During Sales:
1) Depends on client product, we will recommend reasonable solutions.
2) We build a team for each project when the machine is final confirmed, the menbers are sales; technicians; workshop director; installation & debugging engineers; delivery department.
3) 24 hour uninterrupted test beforre machine delviery, make sure machine run stablly.
4) Execute GMP certification for the equipment and materials used in the production process requirement and specification strictly.

After sales:
1). 24/7 online technical support
2). On-site technical support installation & training
3). Guarantees all equipment (except human factors) within one year, lifetime maintenance service.
4). After machine used for several years, PROCUS promise to provide detailed refurbishment program, the original equipment and replacement of hardware & software will be upgraded.

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Enhancing Your Sleeve Labeling Machine Experience

—— Visual Support When You Need It

We totally understand that finding the right shrink sleeve labeling machine can be challenging for a customer who is new to it. That’s why we’ve provided the “Live Video Assistance” for all customers. That means we support live video assistance throughout the entire sleeve labeling machine process from start to finish.

Live Video Factory Inspection

See inside of our workshop and Inspect us 100% factory.
— Live Video Factory Inspection

Live Video Follow-up

Track your sleeve labeling machine’s production progress in real time
— Live video follow-up

Live Video Machine Inspection

Check your machine how we test it and Make it meet your needs
— Live video machine inspection

From Our Door to Yours

Visual support for your labeling machine delivery.
Live video for checking how we pack, load and deliver it.

Assembly and Set Up

Live video guide throughout to assemble and set up the machine , eliminating all your worries

After-Sales Service

Stay connected to your machine with our lifetime live video after-sales support

24/7 Online Technical Support

An online discussion group will be formed by Procus’ trained technical engineers and customer care staff  who are capable tocommunicate in fluent English to solve any technology issues that may arise when machine is put in use.

Remote control support is viable to do trouble-shooting and solve problems for our customers on the other side of the globe in a short time to reduce unplanned machine downtime.

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Customers' Feedback

More Questions About Our After-sales Service?

PROCUS technicians will complete installation, commissioning and training at the client’s premises following machines delivery .

Adequate Training will be provided to all operators and staff who are going to be in contact with our sleeve labelling machines.

Don't find the right sleeve machine you want?

We can make customized sleeve machine for you.

Please leave your message to us,

Ask For A Quick Quote

We will contact you within 1 hour, please pay attention to our email: “”