Customer's sales service

1) Answer customer’s questions in 1 hour.
2) According to client’s requirements, supplying reasonable machine sketch map,quotation and operation video for client reference first.

During Sales:
1) Depends on client product, we will recommend reasonable solutions.
2) We build a team for each project when the machine is final confirmed, the menbers are sales; technicians; workshop director; installation & debugging engineers; delivery department.
3) 24 hour uninterrupted test beforre machine delviery, make sure machine run stablly.
4) Execute GMP certification for the equipment and materials used in the production process requirement and specification strictly.

After sales:
1). 24/7 online technical support
2). On-site technical support installation & training
3). Guarantees all equipment (except human factors) within one year, lifetime maintenance service.
4). After machine used for several years, PROCUS promise to provide detailed refurbishment program, the original equipment and replacement of hardware & software will be upgraded.

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24/7 Online Technical Support

An online discussion group will be formed by Procus’ trained technical engineers and customer care staff  who are capable tocommunicate in fluent English to solve any technology issues that may arise when machine is put in use.

Remote control support is viable to do trouble-shooting and solve problems for our customers on the other side of the globe in a short time to reduce unplanned machine downtime.

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Way of Packing

Customers' Feedback

More Questions About Our After-sales Service?

PROCUS technicians will complete installation, commissioning and training at the client’s premises following machines delivery .

Adequate Training will be provided to all operators and staff who are going to be in contact with our sleeve labelling machines.

Don't find the right sleeve machine you want?

We can make customized sleeve machine for you.

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